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How phbeat Handles Your Personal Information

This Privacy Policy covers every piece of information you share with us when you open an account, make a deposit via GCash, Maya or InstaPay, or contact support.

Account data protectionGCash, Maya, InstaPay payment privacyClear data-request processCookie and tracking disclosureRetention period explained
phbeat How phbeat Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct or delete any personal data we hold, reach out through one of the channels below. Requests submitted via email get a written response so there is a clear record. For urgent account-security concerns — like a suspected login from an unrecognised device — live chat gets you a faster first response while the formal review proceeds in parallel.

Team online

Email Request

Send a written data request or correction notice to our support email. We respond with a reference number so you can track the status of your request.

Live Chat

Use the live chat widget inside your account for account-security concerns. An agent will confirm your identity before discussing any personal data on the account.

In-Account Settings

Some changes — like updating your mobile number linked to GCash or Maya — can be done directly inside your account settings after passing the OTP verification step.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our approach to data security is built around the specific risks of a mobile-first account environment. Because most accounts are accessed on phones and payments flow through GCash, Maya and InstaPay, we apply session controls and login verification at every sensitive step. Below are the four core practices that shape how we handle your data day to day.

Encrypted Account Storage Account credentials and payment references are stored with encryption at rest. We do not store full GCash or Maya account numbers in plain text anywhere on our servers.
Cookie and Tracking Disclosure We use session cookies to keep you logged in and analytics cookies to see which lobby sections get opened most. You can adjust cookie preferences in your browser, though some account functions require session cookies to work correctly.
Retention and Deletion Transaction records are kept for the period required by applicable Philippine regulations. Account data is removed within a reasonable period after a verified account-closure request, except where retention is legally required.
Access Control and OTP Every login from a new device triggers an OTP sent to your registered mobile number. Support agents verify your identity before they can view or change any account detail tied to your personal data.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often about how phbeat handles personal data. Each answer reflects how our actual account and payment systems work — not a generic legal template.

We collect your name, email, mobile number and a copy of your ID for verification. Your GCash or Maya account reference is logged only when you initiate a deposit or withdrawal.

Yes. Submit a deletion request via support email with your account details. We process it within a reasonable period, except where transaction records must be kept under applicable Philippine law.

Only with the payment processors needed to complete your GCash, Maya or InstaPay transactions. We do not sell or pass your payment data to advertisers or unrelated third parties.

Session cookies keep you logged in during your visit. Analytics cookies help us see which game sections you open. You can block non-essential cookies in your browser settings at any time.

Active account data is held while your account is open. After a verified closure request, data is removed within a reasonable period unless Philippine law or a regulatory requirement extends that period.

Contact us immediately via live chat inside your account. An agent will verify your identity, review recent login activity and, if needed, lock the account while the review proceeds.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.