Reference

Terms and Conditions That Apply to Your phbeat Account

These terms set out the rules between you and phbeat when you open an account, make deposits via GCash, Maya, or InstaPay, and access games on our platform. Access is available where local law permits, so read this page carefully before you start.

Applies to all account holdersCovers GCash, Maya, InstaPay transactionsJurisdiction-dependent accessUpdated when policy changesGoverns disputes and closures
phbeat Terms and Conditions That Apply to Your phbeat Account
CONTACT US

How to Reach Us About These Terms

If any part of these terms raises a question about your account, a payment, or your eligibility, our support team is the right place to start. Reach out through any of the channels below and include your account username and the relevant transaction reference where applicable.

Team online

Live Chat

Open the chat widget from your account dashboard. Explain your question and share your account ID so we can pull the right record without delay.

Email Support

Send a message to our support address listed on the Contact page. Include the date of the transaction and your registered GCash or Maya number for faster handling.

Help Centre

Our Help Centre contains written answers to common terms questions — covering account closure, payment disputes, and eligibility checks — before you need to contact us directly.

HOW WE OPERATE

Practices Behind These Terms

phbeat keeps these terms factual and specific so you know exactly where you stand. The sections below outline how we handle the areas that matter most when you're reading a terms page: what data we keep, how your account stays secure, how long records are held, and how you can ask us to change something.

Account Security

Login sessions are protected by OTP verification sent to your registered number. We do not store your GCash or Maya PIN; payment authentication happens on the e-wallet's own app.

Data We Hold

We keep your account registration details, transaction history, and support correspondence. We do not sell this data to third parties and only share it where required by applicable law.

Retention Period

Transaction and account records are held for the period required under applicable rules. After your account closes, certain records are retained for compliance purposes before full deletion.

Requesting Changes

To update your registered details — including your linked InstaPay account — contact support via live chat or email with valid ID. Changes take effect after verification is complete.

Common Questions About These Terms

These are the questions we see most often from people reading the terms for the first time. Each answer refers directly to a specific part of the policy so you can find the relevant section quickly.

These terms apply to every person who opens and uses a phbeat account. Access is available where local law permits, and eligibility conditions must be met before an account becomes active.

No. Each individual may hold only one account. If duplicate accounts are found, we reserve the right to close them and withhold pending balances pending a review.

We notify you through your registered contact before material changes take effect. Continuing to use your account after that date means you accept the updated version of the terms.

Contact our support team via live chat or email within the dispute window stated in our payment policy. Include your transaction reference and registered e-wallet number so we can investigate promptly.

Yes. Request account closure through support. Certain records are retained for the period required by applicable rules, then deleted. We will confirm the timeline when you submit the request.

The English text of these terms controls in any conflict. If you read a translated version for convenience, always refer back to the English version published on this page for the definitive wording.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.